To submit a claim relating to a defect in your SpineAlign mattress or pillow, please contact us at firstname.lastname@example.org with the following information listed below.
The SpineAlign Pillow includes a 5-year limited warranty for any manufacturing defects. The warranty does not include any of the following: rips, tears, stains, burns or any imperfections occurring from normal wear and tear including but not limited to discolorations and damage caused by you. It also does not include any damage incurred from the washing machine as this pillow should only be spot treated with soap and water and a king size pillowcase is recommended for protection. If there is any manufacturing damage, please contact us right away with your order number, a brief description of the issue and photos of the issue.
SpineAlign is proud to offer our customers the best customer service in the bedding industry. Although we offer the highest quality mattresses, we do realize that sometimes even the highest quality products may show early signs of wear or a rare defect. All our mattresses come with a full 10-year limited warranty. The warranty will start on the date that you order your mattress and is non-transferrable. If a rare defect does present itself during the warranty period, we will happily replace the defective product as quickly as possible.
What The Warranty Covers:
What The Warranty Doesn’t Cover:
SpineAlign mattresses have been designed to be used on foundations with solid support with little or no give. This includes slatted wood or metal foundations with slats no more than 4″ apart, wood or metal box foundations, and solid wood or metal platforms. Substitution or use of improper foundations such as old box springs (5+ years or more) without solid support, slatted wood or metal foundations with slats more than 4″ apart, will void your mattress warranty, and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation. If you have any more questions on what type of foundation is acceptable to use with your mattress, or to initiate a warranty claim, please don’t hesitate to reach out to us at email@example.com. Please allow 5-7 days for a response to all warranty claims.
All warranties contained herein shall not apply if the product has been physically stained, abused, damaged, burned, moisture saturated, cut or torn. We reserve the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product “as is” and “with all faults.” Proof of Purchase is required for all warranty claims. In the event that we in our sole discretion determine that your defect is legitimate per our limited warranty, the resolution will be a replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable SpineAlign® mattress available as a replacement at our sole discretion.
All of our sheets include a 1 year manufacturers warranty.
All of our bases or foundations include a lifetime manufacturers warranty.