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Return Policy

You may initiate your return request by contacting SpineAlign® at info@spinealign.com. Once approved for return, you have 30 days to complete the process. After 30 days, return privileges are forfeited.

 

The SpineAlign® Luxury Hybrid mattress is eligible for return after the required 30 day adjustment period and within 100 days of the delivery date. Refunds will be issued to the original purchase payment method. Early returns of both new, (still in the box), and used mattresses will incur a 25% restocking fee. To return your SpineAlign® Luxury Hybrid mattress, please email us at info@spinealign.com. We will request pictures of your mattress, both sides of the legal tag, as well as additional information about the base that supports your mattress. Foundations that do not meet the minimum requirements for support will be denied a return. The use of flexible foundations, bowed slat foundations, and old, worn out traditional box springs will void all return, exchange and warranty privileges. All slatted foundations must have a maximum of a four inch gap between each non-flexible slat and must be present to properly support a mattress and achieve the intended comfort level. We highly recommend that you purchase a new foundation every time you purchase a new mattress so that you can be assured you're getting proper support. Once approved for return, you will need to either donate or dispose of your mattress. Mattresses must be in donatable condition to be eligible for return (e.g., no stains or tears). Once your donation/disposal is complete, please email your donation/disposal receipt to SpineAlign® for verification. We’ll process a refund to your original purchase payment method. Please allow 5 to 10 business days for the funds to process fully back to your account.

 

We're confident that you'll love your SpineAlign® Pillow, but if for some reason you don't, you have up to 60 days to return it to us and we will refund 100% of your original purchase price, (less all S&H costs). 

IMPORTANT!! Just like our mattress, our pillow is eligible for a return after 30 days from the delivery date. Early returns will be subject to a 25% re-stocking fee. Return requests after 60 days from the delivery date will be void. The 30 night trial allows your body ample time to adjust to the feel of sleeping in correct posture, something that most people have never experienced and can take a little time to get used to. Remember, our pillow is fully adjustable and customizable so make sure to open the zippers on the back of the pillow to maneuver the fill to where you need it most. This is similar to going to the gym for the first time. You might experience some soreness at first which can be your body adjusting to sleeping in correct posture. If after 30 nights you decide the pillow isn't right for you, all you need to do is email us at info@spinealign.com so we can process your return request.


Please be advised that all return shipping costs are the responsibility of the customer.

Order changes requested after items have shipped may result in additional shipping charges.


 

All Other Products

We offer a standard 30-day return policy for all other unopened products. All opened bottles of Essential Oils or Supplements are non-refundable.  


Order changes requested after items have shipped may result in additional shipping charges.