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Shipping, Warranty, & Returns

Shipping

We provide FREE USPS Shipping to all contiguous U.S. States (48 states, excluding Alaska & Hawaii). *Due to COVID, there may be delays in shipping, we appreciate your patience! 

Shipping to Hawaii or Alaska starts at $125 per mattress, $15 for pillows, and accessories. Shipping internationally varies on price and can take 1-4 weeks depending on location.

We also ship worldwide with USPS Priority Mail International and USPS Priority Mail Express International. We do not cover custom duty fees & taxes which are due upon delivery. Import fees vary per country and may/may not be charged. 

Typically our mattresses ship between 5 to 6 business days. 

California Residents: You are eligible for free removal of your old mattress. Select the option at checkout. Find out why.

Warranty

Pillow Warranty Policy

Our pillow includes a 5 year limited warranty for any manufacturing defects. The warranty does not include any of the following: rips, tears, stains, burns or any imperfections occurring from normal wear and tear including but not limited to discolorations and damage caused by you. It also does not include any damage incurred from the washing machine as this pillow should only be spot treated with soap and water and a king size pillowcase is recommended for protection. If there is any manufacturing damage, please contact us right away with your order number, a brief description of the issue and photos of the issue.

Mattress Warranty Policy

We are proud to offer our customers the best customer service in the bedding industry. Although we offer the highest quality mattresses, we do realize that sometimes even the highest quality products may show early signs of wear or a rare defect. All SpineAlign mattresses come with a full 10-year limited warranty. The warranty will start on the date that you order your mattress and is non-transferrable. If a rare defect does present itself during the warranty period, we will happily replace the defective product as quickly as possible.

Returns

Our pillow comes with a 60 night trial and our mattress come with a 100 night trial, and a hassle-free return process. If our mattress  isn’t meeting your expectations, please get in touch with us.